Frequently Asked Questions

Ordering Information

Please be assured that ordering on-line is 100% safe, because all your information is entered into secure forms and sent to us via encrypted format.   You will notice that the lock symbol on your browser is in the locked position, while entering sensitive information.  In addition to ordering on line, through our secure servers, you can also fax your order to 1-484-214-0130, email to us at info@www.villageshop.com or send your order to us at: VillageShop.com  2693 W. Philadelphia Ave., Oley, PA  19547.  We accept MasterCard, Visa, Discover, American Express and PayPal.   When using a credit card, your account will not be billed until your order is ready to be shipped.

When ordering coats...

When ordering coats online, you will be asked to provide several measurements.  These measurements are designed to help us ensure that you receive the correct size coat.  Not all of the measurements that are asked for are required, only the ones listed in bold type but providing as many as you can obtain, will be very helpful to ensure correct sizing.  However, if after receiving the coat you find there is a problem with the size, we will promptly exchange or alter it, to the correct size.  For additional information on our return policy, please click here.

Most orders are shipped promptly via UPS, but if we don't have a coat in stock, we will make it especially for your order, which may take two to four weeks, depending on the time of year.  We do have many of these coats in stock, so if you want to see if we have your size and style available for immediate shipment, email or call us.  Most other items are in stock and available for immediate shipment but are subject to availability, especially within the few weeks before Christmas.  Shipping cost are determined by weight and insurance of packages, as well as shipping distance from Pennsylvania.  We ship via UPS and the Post Office.

Customer service is available at 1-610-689-3840, 10am to 5pm Monday through Friday eastern standard time and on Saturday from 11:00 am to 4 pm.  Hours vary on Sunday but we're usually available around noon time, for a couple hours.  We always have an answering service, so if you can't reach us, please leave a message and will return your call as soon as we can.