Need to return an item? No problem. As long
as the item is unused, we'll exchange it or refund the full value of the item upon
receipt. Just replace the item in its original packaging, and follow these simple steps:
- Contact our customer care department at 1-610-689-3840,
weekdays 9:30am to 4:30pm.
- We'll give you a return authorization number.
- When you receive your return number, mail your return to:
| VillageShop.com
2693 W. Philadelphia Ave.
Oley, PA 19547 |
Please send the package via insured UPS or insured Parcel Post. This protects you in
case the item is damaged or lost in transit.
For Exchanges: Simply
enclose a note in the return, specifying what you would like done.
You don't need a return authorization number in this case.
Returns for credit must be made within 10 days of receiving your order.
Please Note:
Since we make our shearling coats
especially for your order, we do ask for the opportunity to correct any sizing problems by
making alterations or exchanging it for a different size or style.
Also, we do not accept returns on coats that have been special ordered and
deviate from the style, as it's offered on our web site. For
instance, if you order a different color then the style is offered in, on
the web site, this would be considered a special order. Another
example would be, if you ordered a coat and had it made longer or shorter
then the length stated on the web site. This doesn't mean that if
you provided us with measurements to make a coat for you, that you can't
return it. Many times, these measurements are just used to determine
the correct size needed.
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